In the world of distributed work, are we getting things done?
Friday, November 4th, 2005
As more companies attempt to take advantage of “distributed work” trends like online collaboration and interest-based communities, are they really able to translate all these “conversations” into real, tangible products? That’s the question asked by Elizabeth Albrycht of Future Tense, who wonders aloud how effective these online communities actually are in getting things done:
“Whether it be online communities of practice (associations, alliances, ventures), interest-based communities (dogs, Vioxx, Treos) or distributed work for one organization, I hear a lot about “listening” and “conversations” and “emergence” — many of these discussions exhibiting a rather utopian bent. While there is still much to learn about those three topics, and many other related ones, it seems there is a lack of widespread debate about transforming all that listening and conversation into action in the real, physical world.
Now, clearly, in the case of distributed work for an organization, the people involved by definition need to produce something in the real world. But are they truly efficient in doing so? In the case of communities of practice (or the perhaps not-so-aptly-designated activist communities), how many of them have really made something happen? A change in behavior, a change in legislation, a person elected, a product designed and delivered, and so on. How many times have we seen a failure of expected result (ineffectiveness or impact failure) despite all of the buzz?”
The key, says Albrycht, is designing the online community in an appropriate way from the very beginning:
“When action (and the rules that need to be put in place to facilitate this) is an afterthought, you can’t hammer it onto a community that has only vaguely addressed it. When action has to happen, all of the hidden biases, struggles, vanities, egos, weaknesses etc. that have been glossed over during the listening/conversing phase jump into heavy relief. And the result can be disheartening and discouraging.”
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